With the invest in of 59 for $14.7 billion, Zoom Video clip Communications is wading into a crowded contact centre as a services market place but is betting that it can blend platforms and merchandise like Zoom Mobile phone to grab additional business wallet share.
The acquire of Five9 will give Zoom additional heft in the business and a way into the $24 billion contact heart current market. However, there are some big players in that space presently. Cisco, Avaya, Awesome, Genesys, AWS and Twilio are all rivals in some way.
Oppenheimer analyst Ittai Kidron mentioned in a study