In a course motion lawsuit filed in the US district court docket of Northern California, the owner of an Alienware Area 51M R1 gaming notebook alleges that Dell knowingly misled him with commercials above the laptop’s “unparalleled upgradeability.”
The 20-page complaint promises that Alienware was “falsely misrepresenting properties and features of the Location 51M that it understood did not exist,” alleging breach of agreement and warranty, fake advertising and marketing and illegal small business procedures underneath the California civil code.
The core of the grievance, filed by plaintiff Robert Felter, is that Alienware’s marketing gave the perception that entrepreneurs of a 2019 Area 51M R1 laptop computer could up grade to potential Intel CPUs and Nvidia GPUs, like the then-upcoming Intel 10th gen and Nvidia RTX Tremendous GPUs.
Neither was doable with the Region 51M R1. Since the 10th gen Intel CPUs moved to a new socket, they were not compatible with the Alienware Region 51M R1’s Z390 motherboard. Dell did afterwards market GPU enhance kits for the R1, but they maxed out with the RTX 2080, instead than the more quickly ‘Super’ models—meaning any individual who had by now purchased the laptop computer with an RTX 2080 had no way to enhance it.
The future iteration of the laptop computer, the Spot 51M R2, did assistance update kits for the Tremendous GPUs, as nicely as Intel’s 10th gen CPUs.
Felter’s lawsuit alleges that Dell realized when it built its promise of “unparalleled upgradeability” that the 51M’s upgradeability would be limited by components like that Z390 motherboard, and that it was a marketing ploy to enable promote the 51M ahead of newer components showed up. “Dell understood it had to handle consumers’ hesitation to acquire the Location 51M R1 shortly ahead of its Core Factors became out-of-date,” reads the criticism.
A lawyer for the plaintiff explained to Tom’s Hardware that “Dell’s advertisement to the general public did not area any constraints on the upgradeability of the laptop computer” and that Dell “by no means disclosed that these with the highest spec CPU and/or GPU that their system would not be upgradeable.”
We attained out to Dell the firm said that it does not comment on authorized issues. A duplicate of the complaint can be uncovered here.